Customer Operations Coordinator - Express Transit Service

Trojan Recruitment Group is is seeking a dynamic and proactive Customer Operations Coordinator to join our high profile Client in Mascot. In this pivotal role, you will coordinate the end-to-end process of inbound and outbound shipment volumes, ensuring world-class service in line with DHL’s market-leading standards.

Your Responsibility

• Serve as the primary contact for customers, internal departments, and 3PL partners (both local and international).
• Oversee daily freight movements, flight coordination, billing, cost monitoring, and spot rate pricing.
• Deliver exceptional customer service by proactively managing shipment tracking, updates, and resolutions.
• Work closely with international stakeholders to ensure timely pickup, processing, and delivery.
• Support continuous process improvements and help drive profitability and customer satisfaction.
• Coordinate with various departments including Gateway, Ground Ops, Customs, Finance, and Claims.
• Liaise with airlines, truckers, and service providers to ensure smooth and efficient operations.

Skills & Experience

• Flexibility to work shifts based on regional time zones
• Minimum 2 years in freight forwarding, air freight, or logistics operations. Sales experience is a plus.
• Experience with 3PL coordination, customer service, and shipment tracking
• IATA certification and Dangerous Goods certificate are advantageous.
• Ability to work cross-functionally and handle high-pressure situations.

To start the recruitment process, click APPLY. You'll receive an email with a link to chat with Troy, our Virtual Recruiter.

PLEASE NOTE: You must have the legal right to work in Australia to be considered for this role and must be able to provide a current resume with two recent contactable work references.

About Trojan Recruitment Group
Trojan Recruitment Group is a national provider of professional and industrial recruitment, specialising in temporary, contract and permanent employment across a range of industry sectors. We are committed to creating a diverse workforce, and encourage people of all ages, genders and backgrounds to apply