Admin/Customer Service
Contract type: | Temporary |
Industry: | |
Reference: | AWADMIN070920 |
Job description
Our client is a packaging materials distributor who is looking for an experience Admin/Customer Services person to join their busy team. This position is Monday - Friday Hours are 7:30 am - 4 pm
The Role:
What’s on offer:
How to Apply:
If you are interested in this opportunity then please Apply Now
About Trojan
Trojan Recruitment Group is a national provider of professional and industrial recruitment, specialising in temporary, contract and permanent employment opportunities across a portfolio of industry sectors. We pride ourselves on being good people to deal with which is why we have a diverse and loyal client base and committed workforce
The Role:
- Reporting to the Administration Manager and working as part of the Customer Service Team
- Action any other duties as directed by the General Manager, Managing Director and Office manager.
- You will work directly with customers to provide support and address general enquiries.
- Answering phone calls, inbound and outbound
- Respond to all enquiries in a proactive manner and ensure that each person receives the information and assistance they require.
- Data Entry
- Administration functions
- The processing of orders via Phone, Email, eBay.
- Deal with customer complaints
- Keep in contact with the customer base via being the telemarketer for the business
- Raising consignments for carriers,
- Completing the manifest for all carriers daily
- Tracking items from carriers to ensure freight is delivered on time.
- Replying and processing all online orders in a timely manner
- Maintain records and document interactions & opportunities. (CRM or Excel)
- Provide activity reports on a weekly basis and as directed by the General Manager,
- Assist in maintaining a safe clean working environment
- Minimum of 2 year customer service experience - essential
- Proactive and professional manner
- Strong initiative and demonstrated problem-solving skills
- Ability to take ownership and follow tasks through to completion
- Excellent communication and relationship building skills
- Strong experience and competencies with Microsoft Office (Word, Excel, PowerPoint and Access).
- MS Office skills at an intermediate level in Word and Excel
- Time management and organisation skills.
- Strong commercial and business acumen.
- Able to work with and understand MYOB
What’s on offer:
- Temp – Perm Position
- Work locally
- A company that promotes a work life balance and a safe positive attitude toward both permanent employees and contract staff
How to Apply:
If you are interested in this opportunity then please Apply Now
About Trojan
Trojan Recruitment Group is a national provider of professional and industrial recruitment, specialising in temporary, contract and permanent employment opportunities across a portfolio of industry sectors. We pride ourselves on being good people to deal with which is why we have a diverse and loyal client base and committed workforce
Share this job
Get similar jobs by email
By submitting your details you agree to our T&C