Admin/Customer Service

Contract type: Temporary
Location: All Sydney
Industry: Warehousing & Logistics > Warehousing, Storage and Distribution
Reference: AWADMIN070920

Job description

Our client is a packaging materials distributor who is looking for an experience Admin/Customer Services person to join their busy team. This position is Monday - Friday Hours are 7:30 am - 4 pm

The Role:

  • Reporting to the Administration Manager and working as part of the Customer Service Team
  • Action any other duties as directed by the General Manager, Managing Director and Office manager.
  • You will work directly with customers to provide support and address general enquiries. 
  • Answering phone calls, inbound and outbound 
  • Respond to all enquiries in a proactive manner and ensure that each person receives the information and assistance they require.
  • Data Entry
  • Administration functions
  • The processing of orders via Phone, Email, eBay.
  • Deal with customer complaints
  • Keep in contact with the customer base via being the telemarketer for the business
  • Raising consignments for carriers,
  • Completing the manifest for all carriers daily
  • Tracking items from carriers to ensure freight is delivered on time.
  • Replying and processing all online orders in a timely manner
  • Maintain records and document interactions & opportunities. (CRM or Excel)
  • Provide activity reports on a weekly basis and as directed by the General Manager,
  • Assist in maintaining a safe clean working environment  
  • Minimum of 2 year customer service experience - essential
  • Proactive and professional manner
  • Strong initiative and demonstrated problem-solving skills
  • Ability to take ownership and follow tasks through to completion
  • Excellent communication and relationship building skills
  • Strong experience and competencies with Microsoft Office (Word, Excel, PowerPoint and Access).
  • MS Office skills at an intermediate level in Word and Excel
  • Time management and organisation skills.
  • Strong commercial and business acumen.
  • Able to work with and understand MYOB
What’s on offer:
  • Temp – Perm Position
  • Work locally
  • A company that promotes a work life balance and a safe positive attitude toward both permanent employees and contract staff

How to Apply:
If you are interested in this opportunity then please Apply Now
About Trojan
Trojan Recruitment Group is a national provider of professional and industrial recruitment, specialising in temporary, contract and permanent employment opportunities across a portfolio of industry sectors. We pride ourselves on being good people to deal with which is why we have a diverse and loyal client base and committed workforce

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