Trust Stranger More Than Boss

​According to a study by, we don’t trust our bosses very much. In fact, the odds are that we are more likely to trust a stranger. So, what are the three elements of trust and how can we, as people leaders help to restore the faith of our teams.

Positive relationships

It's pretty obvious, but we are more likely to trust someone with whom we have formed a positive relationship. This is shown by:

  • Taking a genuine interest in others

  • Being a great listener

  • Balancing the concern for people and the concern for results

  • Resolving conflict with others

  • Providing supportive and helpful feedback

  • Being approachable.

Good Judgement and Expertise

It is only natural that we typically respect those who demonstrate they are genuinely expert and knowledgeable. Aside from technical expertise, this can be shown by:

  • Their knowledge and expertise helping achieve results

  • Using good judgement when making decisions

  • Others trusting their ideas and opinions

  • Anticipating and responding quickly to problems.


Saying one thing and doing another certainly doesn’t pave the way for a trusted relationship. Being consistent is established by:

  • Setting a good example

  • Honouring commitments and keep promises

  • Going above and beyond what needs to be done.

Studies have found that of all three elements of trust, the one that makes the most significant impact is relationships. Positive relationships can help build significant levels of trust, but a damaging relationship can break trust and make it difficult to restore.

Being mindful of these aspects of trust can make you a better leader and one that is trusted and respected by your team.

Get in touch with Trojan

If you want to build a team of happy and productive employees, contact a recruitment agency like Trojan Recruitment Group and get advice from the experts in labour-hire, temp recruitment, permanent and contract staff.