Customer Service Officer

Our client is one of Australia's leading manufacturers of heating and cooling appliances. They are looking for a skilled Customer Service Officer to join their close-knit team, and to assist them in providing exceptional service to their customers and clients.

  
About the role:

• Handling inbound and outbound calls
• Controlling customer enquiries (either via email or phone) by communicating, documenting, sourcing support and resolving any issues in a timely manner
• Co-ordinate assembly of spare part orders
• Organising consignment notes for deliveries and pick ups
• Creating Proof of Delivery slips and Purchase Orders
• Collating and distributing information to other departments
• Reporting to the National Transport& Logistics Manager

Requirements:

• At least 2 years experience in a call centre environment 
• Strong computer skills
• Previous administrative experience in a service call centre is essential
• Excellent telephone etiquette and written communication skills 
• Knowledge of SAP is highly desirable but not essential
• This is a full time, in office role with no hybrid option
• Must have full working rights with no restrictions 

 
How to Apply:
Select APPLY and submit your most recent resume today. One of our friendly team members will reach out to you regarding application as soon as possible. Only successful candidates will be contacted.


About Trojan - Trojan Recruitment Group is a national provider of professional and industrial recruitment, specialising in temporary, contract and permanent employment opportunities across a portfolio of industry sectors. We pride ourselves on being good people to deal with which is why we have a diverse and loyal client base and committed workforce.