Administration | Customer Service Officer

This is a great opportunity to take ownership of a position and make it your own. If you enjoy working as part of a team, rolling up your sleeves to ensure customers receive excellent service then this is the position for you.

The Role:

• Reporting to the Administration Manager and working as part of the Customer Service Team you will be providing key support to customers.
• You will work directly with customers to provide support and address general enquiries. 
• Answering phone calls, inbound and outbound 
• Respond to all enquiries in a proactive manner and ensure that each person receives the information and assistance they require.
• Data Entry
• Direct link to the warehouse and office
• Administration functions
• Provide backup support to the sales team

Requirements:

• Minimum of 1 year customer service experience - essential
• Experience working in a fast-paced environment
• Proactive and professional manner
• Strong initiative and demonstrated problem-solving skills
• Ability to take ownership and follow tasks through to completion
• Excellent communication and relationship building skills
• MS Office skills at an intermediate level in Word and Excel

What’s on offer:

• A long term position with a well renowned company
• Work locally
• A company that promotes a work life balance and a safe positive attitude toward both permanent employees and contract staff

About Trojan

Trojan Recruitment Group is a national provider of professional and industrial recruitment, specialising in temporary, contract and permanent employment opportunities across a portfolio of industry sectors. We pride ourselves on being good people to deal with which is why we have a diverse and loyal client base and committed workforce